Frequently Asked Questions
Your guide to ordering, collecting and getting the most out of Collectors Spot.
How long does delivery take?
Our shipping takes place within 1-2 days after order receipt. After that, delivery usually takes another 1-2 days.
Do you also ship internationally?
Yes, we ship worldwide. Shipping costs and delivery times vary by country.
Can I also request models that are not listed in the shop?
Yes, we would love to!
If you're looking for a specific model that's currently out of stock or not listed in the shop, please contact us at any time. We'll be happy to check availability and endeavor to source the desired model for you.
Simply use our contact form or email us directly. We look forward to hearing from you-
Are all models available for immediate delivery?
Availability is displayed in the shop. If a model is out of stock, please feel free to contact us – we can often source it at short notice.
What payment methods do you offer?
"We offer all common payment methods to ensure you maximum flexibility and security."
- Paypal
- Mastercard
- Life
- Teacher
- Amex
- Klarna
- Apple Pay
- Google Pay
Is there a right of withdrawal?
Yes, you have a 14-day right of withdrawal.
What to do if the delivery is damaged?
If a model arrives damaged, please send us photos and a brief description. We'll take care of a quick solution.
How can I reach you?
You can reach us by email, via the contact form or by phone during our business hours.
Is there a newsletter or new product update?
Yes, please sign up for our newsletter to be informed about new models and special offers.